Adelante Thrift Online Store Refund Policy

Effective Date: 2/11/2026
Business Name: Adelante Thrift
Website: https://shop.adelantethrift.com

1. All Sales Final

Due to the nature of thrift, resale, and one-of-a-kind inventory, all sales are final.

Most items sold by Adelante Thrift are:

  • Pre-owned
  • Vintage
  • Donated
  • Limited quantity or one-of-a-kind

Because of this, we do not offer standard returns or exchanges.

2. Condition Acknowledgment

All items are sold as-is.

Customers are encouraged to carefully review:

  • Product descriptions
  • Measurements
  • Photos
  • Condition notes

By completing a purchase, you acknowledge and accept the item’s stated condition.

3. Exceptions

Refunds may be issued only in the following situations:

  • The item is significantly different from its description
  • The wrong item was provided
  • The item is unavailable due to inventory error

If approved, refunds will be issued to the original payment method.

Adelante Thrift reserves the right to determine eligibility for any exception.

4. Pickup & Non-Collection

Orders must be picked up within [7 or 14 days — choose one] of notification that the item is ready.

If an item is not picked up within this timeframe:

  • We may restock the item
  • A refund may be issued at our discretion
  • A restocking fee may apply

5. Damages After Pickup

Once an item has been picked up, Adelante Thrift is not responsible for:

  • Damage during transport
  • Improper use
  • Normal wear or aging
  • Allergic reactions or sensitivities

Customers are responsible for inspecting items at pickup.

6. Fraud & Chargebacks

We reserve the right to dispute fraudulent chargebacks. Customers who initiate unjustified chargebacks may be restricted from future purchases.

7. Contact for Refund Requests

If you believe your order qualifies for an exception, contact us within 48 hours of pickup:

Adelante Thrift
3720 State Ave
Kansas City, KS 66102

Phone: (913) 499-7215
Email: online@adelantethrift.com

Please include:

  • Order number
  • Photos of the item
  • Explanation of the issue